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Their willingness to go above and above was what most impressed him. One employee even made sure he had the best seat available when he rebooked his connecting trip. They provided him with valuable travel advice for his upcoming trip, printed out revised schedules, and thoroughly explained everything. My uncle enjoyed the personal touch they added to the event and felt genuinely respected as a customer.

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The experience our family had with the Brussels Airlines Edinburgh office was just fantastic. Their staff's professionalism, friendliness, and eagerness to help pleased us right away. The crew went above and beyond to make sure all of our inquiries regarding our impending vacation were immediately and clearly answered.

Their kindness and patience in assisting us with some flight date modifications was one of the most notable aspects of the experience. Although taking kids on a trip might be difficult, the staff made the experience easy and stress-free. Their genuine concern made us feel appreciated as consumers, and their kindness placed us at rest.

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