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The way the staff listened to her worries and provided tailored solutions without making her feel hurried was what most impressed her. They made sure she knew every element before she made a selection by thoroughly outlining all of the options. To make sure everything was in order, the representative even called back later that day.

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A friendly greeting greeted him as soon as he entered, and a customer service representative took the time to learn about his predicament. The agent's quickness and patience were quite impressive; in only a few minutes, they had located a different flight that worked with his schedule and provided a thorough explanation of all the adjustments, including modifications to the fares and updated boarding details.

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Their willingness to go above and above was what most impressed him. One employee even made sure he had the best seat available when he rebooked his connecting trip. They provided him with valuable travel advice for his upcoming trip, printed out revised schedules, and thoroughly explained everything. My uncle enjoyed the personal touch they added to the event and felt genuinely respected as a customer.

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Their kindness and patience in assisting us with some flight date modifications was one of the most notable aspects of the experience. Although taking kids on a trip might be difficult, the staff made the experience easy and stress-free. Their genuine concern made us feel appreciated as consumers, and their kindness placed us at rest.

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