Front Office vs Back Office BPO: Differences

Companies that want to successfully outsource operations need to understand the key differences between front office and back office business process outsourcing. Front office BPO is primarily focused on customer-facing services, including sales, support, and client communication. Conversely, back office BPO oversees internal processes like data management, accounting, and human resources. When front office and back office BPO are properly balanced, workflows may be optimized, costs can be reduced, and overall productivity can be raised.

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