During my recent trip to the Middle East via Istanbul, a personal emergency forced me to cut my trip short. I contacted the Turkish Airlines New York Office as soon as I landed back in the U.S. and needed to change the rest of my return travel plans, which included a stop in Rome. The representative I spoke with was empathetic and acted quickly. They reviewed my ticket class and gave me clear options without excessive penalties. Within 30 minutes, they rebooked my remaining flights and issued updated e-tickets. They also helped me with refund requests for unused segments and reassured me about the process. What I appreciated most was their kind tone and willingness to help during a stressful moment. They didn’t just follow a script—they genuinely cared. This level of customer service deserves recognition. I will continue flying with Turkish Airlines not just because of their great in-flight experience, but because of the outstanding support they offer on the ground at their New York Office.