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Is Employee Turnover Wreaking Havoc on Your BPO Operations?

You're not alone. In 2025, the BPO industry is still grappling with rising attrition rates which can bring serious interruptions to productivity, service quality, and growth strategies. But what if measuring - and managing - employee turnover was as simple as it seems?

The Solution: Attrition Rate Formula in BPO

This guide will give you the Attrition Rate Formula in BPO, and give you a simple way to measure your company's staff retention health. It will provide you with step-by-step instructions on how to calculate attrition, common pitfalls in calculation, and the influence of this key performance indicator (KPI) on sustainable business performance.

But the Formula Is Only the Beginning

We will explore the current top reasons employees leave BPO companies - from untenable work-life balance to limited career growth - and how those reasons affect organizations today more than ever before. You'll learn more about the high cost of attrition and how it quietly eats away at your organization's resources and reputation.

Real Strategies for Real BPO Retention in 2025

Most importantly, we will outline actionable strategies you can implement to reduce attrition in your BPO business - including flexible shifts, better pay, and a culture that encourages employee growth. These timely, tested suggestions are modelled around the expectations of the modern workforce in 2025.

Understanding Shrinkage vs. Attri
10:40 AM - Jun 25, 2025 (UTC)

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