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Tia Watson @go_67a9d83171255
EL AL Airlines Madrid Office +1-888-839-0502
My recent experience at the EL AL Airlines Madrid Office was incredibly positive and left me genuinely impressed with their level of service and professionalism. I visited the office to resolve a few issues related to my flight booking and to get clarification on baggage policies and meal preferences for my upcoming trip to Tel Aviv. From the moment I walked in, the staff was courteous, attentive, and very efficient in understanding my needs. They carefully reviewed my booking, answered all my questions with patience, and even offered alternative options that I hadn’t considered. What stood out to me most was their willingness to go the extra mile—ensuring my seat preferences were noted, helping with my Matmid frequent flyer account, and even checking in on travel restrictions and visa requirements without me having to ask. The environment at the office was clean, calm, and well-organized, which made the entire process smooth and stress-free. It’s rare to find such a combination of professionalism and warmth in customer service these days, especially with airlines. Communication was seamless, as the staff was fluent in both Spanish and English, and they made sure I fully understood every detail before finalizing anything. I left the office feeling not only relieved but genuinely cared for, with all my documents neatly prepared and emailed to me as well.
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04:41 AM - Jun 18, 2025 (UTC)

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