Digital Engagement with Salesforce SMS and WhatsApp
Both Salesforce SMS and WhatsApp integration significantly enhance digital engagement Salesforce SMS strategies by enabling real-time, personalized communication with customers. Here are some key use cases:
• Customer Support: By using SMS or WhatsApp, support teams can quickly respond to customer queries, ensuring fast resolutions and improving customer satisfaction.
• Marketing Campaigns: Both SMS and WhatsApp can be used for sending promotional messages, event invites, and reminders, creating personalized experiences for customers.
Sales Follow-ups: Sales teams can use WhatsApp and SMS for lead nurturing, sending tailored messages and engaging customers in a more direct and personal way. https://360smsapp.com/blog...