Chatbot Automation: How Businesses Are Transforming Customer Experience with WhatsApp
Discover how Chatbot Automation is revolutionizing business communication through WhatsApp. Learn how industries are using the WhatsApp Business API to deliver fast replies, build WhatsApp Sales Funnels, and automate WhatsApp Marketing helping businesses save time, reduce costs, and boost conversions.
What is a Chatbot?
A chatbot is a computer program that chats with people just like a human would. You can type in a message, and the chatbot responds with useful answers, options, or actions. It can help with customer service, booking appointments, or even selling products.
What is Chatbot Automation?
Chatbot Automation means the chatbot works on its own without needing human help for every message. It’s pre-set with common questions, answers, and flows. So when a customer sends a message, the bot knows exactly how to respond.
For example, if someone types “What are your business hours?”, the chatbot can reply instantly with “We are open from 10 AM to 8 PM every day.”
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